Frequently Asked Questions
Please navigate your way through all of the questions and answers below. If you cannot find an answer to your question, you can click the link at the bottom of the page to email the Media Center.
Trouble Logging Into Patron Portal
1
What login information do I use?
Use your NUID credentials, which includes your Northeastern email address and your password.
2
Why is it telling me that my username/password is incorrect?
You could be typing it in wrong, but the more likely answer is that your WebCheckout account is not currently active because you are not currently taking a CAMD class.
3
Why can’t I sign in, even though I am taking a CAMD class this semester?
If you are in the middle of the semester and you are taking a CAMD class, but you can’t sign in to WebCheckout, send us an email at camdmediactr@northeastern.edu.
Gaining Access to WebCheckout's Patron Portal
3
How long will it take for my Access Request form to be processed?
It will likely take 1-2 business days for the form to be processed. For more information, click here.
Trouble with Creating a Reservation
1
Can somebody help me create a reservation?
Yes, a Media Center team member will always be available to help people create reservations. However, we can only help you if you are here in-person, because we will need to see your computer or phone screen to help you. For more information about creating reservations, click here.
2
There are errors in my reservation that won’t allow me to save it. How can I get help?
There are many kinds of reservation errors that can occur, and the only way to get sufficient help is by bringing your computer or phone to the Media Center so that we can instruct you on how to fix the errors. For guidance on how to fix some of those errors, read the information provided by clicking here.
Picking Up a Reservation
1
Where do I pick up the equipment?
All equipment pickups are done at the Media Center, Room 236B on the 2nd floor of Ryder Hall. For more information about pickups, click here.
2
Do I need to bring anything with me to pick up the equipment?
Yes, you will need your Husky ID. If you do not have your Husky ID, we will need your “cbord” profile open on your phone.
3
Can someone else pick the equipment up for me?
Yes, but you will need to email the Media Center at camdmediactr@northeastern.edu with the name of the person who is picking up for you ahead of your pickup time. They will need to bring their Husky ID with them.
4
If I’m running late to pick up equipment, what should I do?
If you are late over 30 minutes, you should call or email the Media Center to make sure that it is not cancelled.
5
Can I pickup early?
You should expect that your equipment will not be ready for pickup until the time that you scheduled your pickup.
6
What is the process for picking up a reservation?
We require that everyone inspect their equipment before signing our terms and conditions. After you have inspected the equipment and have signed for it, you are free to leave with the equipment.
7
How do I inspect the equipment?
Our Media Center team members can help you by showing you what is included with your equipment, and we can offer you resources to aid in your equipment inspections. Please feel free to ask for help or resources for inspection.
Returning a Reservation
1
Where do I return the equipment?
All equipment returns are done at the Media Center, Room 236B on the 2nd floor of Ryder Hall. Expect that our team members will require you to stay while we inspect the equipment before accepting the return.
2
What is expected of me when returning the equipment?
It is expected that the equipment is returned in the same condition from when it was picked up. Untidy, disorganized, and unclean equipment returns will not be tolerated.
3
What happens if equipment is broken, damaged, missing, or lost?
Please alert the Media Center to this immediately by emailing or calling us. It is better to let us know ahead of time, but we will notice during the equipment inspection. Each situation will be handled differently, but we are understanding of mishaps.
4
Can I reserve the same equipment immediately after returning it?
Yes and No. You can reserve the same kind of equipment ahead of your return and pick it up at the same time as your return, but if you do not make the reservation ahead of the pickup time, it will take longer for your reservation to be ready.
Questions about Printing
If you have any of the following questions:
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What kinds of prints can I request at the Media Center?
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What sizes are available for Media Center prints?
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What is the process for getting a print made with the Media Center?
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When can I expect a print to be made when submitting a request?
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How do I set up my files?
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How much do the prints cost?
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Click here for the answers to those questions and more!
1
Does the Media Center support the black & white, color, and plotter printers outside of the Media Center?
The Media Center does not support those printers, because those printers are supported by the IT department. If you are interested in learning about the prints that the Media Center supports, click here. (link to link 5)
2
Who can help me with printing?
If you have questions regarding how to format your files, please consult your professor. If you need additional help preparing files, the staff at the Media Center can assist you.
3
What if there is a problem with my file or my print?
If the staff notices any problems with the file formatting or appearance, you will be notified before any printing takes place. If there is an error or problem caused by an equipment malfunction, the images will be re-printed at no cost. If printing problems occur that are not the fault of the Media Center, you will be responsible for paying for those prints.
4
Can I get a test print done at no cost?
Test prints of large images can be made at no cost.